Archive for May, 2010

Apple faces probe but Steve’s attack does the job

While the name of Apple CEO  Steve Jobs’ complaint – Thoughts On Flash – suggest the outcome of a gentle afternoon’s ruminating on the problems of the world; in reality it was a merciless attack aimed at generating a media storm. And so it did.

With US sources suggesting that an anti-trust investigation into Apple’s stance against Adobe Flash Player is just days away – this is just the beginning.

While that inquiry will focus on whether Apple’s directive telling developers to stop using Adobe hampers competition; media owners, advertisers and their agencies will no doubt be mulling over what this battle over content delivery will mean for them.

Considering this issue on his blog, James McQuivey, vice-president and principal analyst at Forrester Research, points out that while many publishing companies and broadcasters will moan about the investment they will need to make in HTML5, they have no choice unless they are going to cut themselves off from Apple and its products.

However, McQuivey goes on, the benefit for media companies and advertisers is that in return, Apple has created products that instantly seduce consumers and, within that, a world where it is acceptable to charge for content. Out in the wider world, Adobe’s Flash Player works across multi-platforms, people expect words, games, audio or video to be free but not inside the iPhone/iPad apps store.

The debate about how, when and who to charge for content is not new but consumer appetite for apps is one of the first signs that consumers really are prepared to pay for exclusive content or experiences. Mobile operators can only scramble to catch up through initiatives such as the Wholesale Applications Community, due to launch in London this week. Apple iPad sales, meanwhile, have topped a cool million in just 28 days despite a delayed UK launch.

7 tips for Online Networking

We all know that online social networking has business benefits, but they are not always clear. We find ourselves hearing how great these new tools and websites are without really knowing what to do with them.

Here are a few personal tips I’ve picked up on how to network online, professionally:

1. Connect to people you know, people you have met or people in the same industry (Use this little trick to multiply the number of real connections you find or invite to the network by a factor of 10 (if you’re rubbish at managing contacts in outlook like I am)

2. Don’t just connect to hundreds of people all at once and expect your network to take off – connect to people one at a time, send a message explaining why you are connecting: “We work in the same industry and it would be good to…”; “Maybe we could have a coffee to understand each other’s business”; “We worked together at…”; whatever it is, make an effort and you can bet people will make an effort back.

3. Have a good profile: whether it’s a simple, well written bio on Twitter or a full professional profile on Viadeo. Make yours complete and engaging; tell people what you do, what you want, where you work, what you’re interested in – and put a photo on your profile. Think of it like introducing yourself at an event or in a meeting rather than an online CV.

These three simple rules will work wonders. People will feel you are making a more personal connection and in time, they will contact you, with opportunities for business, partnerships, a job or just a chat.

Now you can get more involved with groups and communities of interest.  Answer questions and add other work related applications as follows:

4. Engage with groups, read posts, comment if you have something interesting to say, post your own questions or topics and connect with members of the group where there might be mutual benefit. This is about learning how things work and joining in.

5. Link your profiles – ensure your pro network profile links to your twitter profile and vice versa. Your Facebook profile links to your pro profile (in case friends have business opps for you). Include a link to your professional profile and your twitter account in your email footer.  Add links to your slide presentations and on your business cards (plus in any online contact management software like UNYK.)

6. Add applications and widgets to your professional networking tools to get more out of your network.

7. Grow your network in the real world, attend industry events, business networking, bar camps, meet-ups and so on and add the people you meet to your network, it’s surprising how many opportunities arise from doing this, i.e. offline networking meets online networking.

Good luck and happy networking.
 

By Wayne Gibbins (Marketing Director at Viadeo in Europe)

Surfers are browsing away from IE

Microsoft’s loss is Google’s gain as Internet Explorer’s market share continued to decline in April; while Google Chrome’s star is on the rise.

According to the latest figures from Net Applications, IE’s share of the market slipped below 60% in April down from 60.65% in the previous month and from 67.77% compared the same month last year.

Since its release in September 2008, Google Chrome, on the other hand, has reported steady gains reaching 6.73% last month, up from 6.13% in March and from 1.79% in April 2009. Hardly surprising given it is increasingly becoming the browser of choice technophiles across the globe.

While Mozilla Firefox once seem the obvious challenger to IE’s crown, the open-source browser has a 24.59% market share which is steady, rising only slightly month-on-month and up slightly from 23.84% from the same month last year.

Google Chrome is described as fast, secure with a minimalistic look and appeals to surfers looking for a “lite” browser. While, techno-fans aside, really the only thing that matters is the content. Maybe it is just because it is new and IE is no longer on so many Window’s machines. Either way, Google is doing something right.

While IE has been in decline for some time – its market share slipping below 70% for the first time in January 2009 – what has surprised industry observers is that the release of Windows 7 has done nothing to arrest the decline. While Microsoft claims that Windows 7 is its fastest selling version ever – in terms of licenses – it suggests that either surfers are unimpressed, despite IE 8’s share growing to 25% in April, or that sales of Window 7 are not quite what they seem as yet.

Six reasons why Steve Jobs hates Flash (and doesn’t need it)

Steve Jobs, Apple CEO, last week declared war on rival Adobe with a scathing attack on its Flash video programming technology. In an open letter he lists six reasons why Apple does not need Flash.

Jobs published a rare open letter branding Flash a failure on mobile devices. Meanwhile, Flash is the most widespread video player technology on the web used by many millions of sites for videos and games.

But here are his six reasons why Flash is a technology of the past:

- The programming foundation is full of software bugs. “Flash is the number one reason Macs crash,” he wrote.
Flash, says Jobs, drains battery life and does not work properly on touchscreen devices.

- Flash puts a third party between Apple and software developers. That means developers could take advantage of improvements from Apple only if Adobe chose to upgrade its own software.

- Other emerging programming standards such as HTML5, can perform many of the same tasks, and are catching on with software developers.

- Leading video and news websites have recoded some videos to make them viewable on the iPhone and iPad.

- “Flash is no longer necessary to watch video or consume any kind of web content. New open standards created in the mobile era, such as HTML5, will win on mobile devices (and PCs too).

UTALK’S WEBSURF: 21 Twitter tips from socially savvy companies

Adapted from his book Engage, Brian Solis presents his list of suggestions to FastCompany to help businesses learn how to engage customers on Twitter through the examples of those companies, from Dell to Zappos, already successfully building online communities.

twitter-tips-feat1. Special Offers

We live in a society that is as distracted as it is informed. People are making decisions on what to read, view, purchase, visit, and sample based on the information that filters through their attention dashboards. At best, even the most qualified information sourced from the most trusted contacts will receive only a cursory overview. The trick is to concisely introduce the value up front. If the offer is compelling and affiliated with their interests, the consumer will make the connection to personal value and benefits and click-through to redeem the special or coupon when ready or so inclined.

2. Ordering

While the distance between introduction and action is only separated by a link, many businesses are using Twitter to log orders. Coffee Groundz (@coffeegroundz) uses the direct message channel on Twitter to receive and prepare orders. Using Twitter as a promotion and marketing channel, Coffee Groundz reports 20 to 30% increased sales and market share.

3. Word of Mouth Marketing

Moonfruit offered 11 Macbook Pros and 10 iPod Touches to celebrate its 10th anniversary. In order to qualify, contestants had to send a tweet using the hashtag #moonfruit. One month following the completion of the contest, Moonfruit site traffic was up 300% and sales also increased by 20% – and all because of a meager investment of $15,000. The company also realized SEO benefits, by landing on the first results page on Google for “free Web site builder.”

4. Conversation Marketing

Zappos (@zappos) doesn’t necessarily market on Twitter; instead, it “unmarkets” via conversations and engagement. At current count, 436 Zappos employees use Twitter, including CEO Tony Hsieh. For the record, Tony has over 1 million followers.

5. Customer Service

Frank Eliason of Comcast (@comcastcares) and Richard Binhammer of Dell (@richardatdell) are paving the way for service-focused organizations on Twitter.

Eliason, whose title is director of digital care at Comcast, uses Twitter to help 200 to 300 subscribers a day. Frank and his 10-person help desk receive direct questions, but also proactively seek out complaints. His key to success lies in his desire to earn relations, not bark advice or chat people up. “If they want assistance, they’ll let me know,” he said. Read the rest of this entry »

MARKETING NEWS BITES: Apple’s iPad sales figures, Facebook investigated and smartphone shipments up 50%

A round up of news from around the web:

100403_apple_ipadChecks with 50 Apple retail stores have led one prominent analyst to predict Apple sold about 300,000 iPad 3G units, including pre orders, over the device’s first weekend of sales.  Apple Insider

Days after Facebook launched its “Open Graph Platform” that extends the social net’s web across third-party sites, it got a surprise rebuke from New York Sen. Charles Schumer, who wrote a letter asking the Federal Trade Commission to develop guidelines for how Facebookers’ information can be used. Facebook says it is currently listening and responding to the concerns.  AdAge

The global smartphone market has seen its best quarter for the first time in almost three years, according to Strategy Analytics. Global smartphone shipments jumped by a gigantic 50% to 54 million in Q1 from 36 million in the year-ago period. Smartphones accounted for 18% of all smartphones shipped.  paidContent

And lastly, ITV is eyeing a £20m advertising boost from the football World Cup this summer. The broadcaster will report on Friday that advertising on ITV1 in June, when the tournament kicks off, is expected to be 15%-20% up on last year. Depending on England’s progression in the tournament and a late rush of money, experts say ITV1’s income could end up 25% higher than last June.  The Times

SPOTLIGHT ON SOCIAL MEDIA: Enabling brand advocates to share positive brand experiences

Many companies fear engaging with their customers via social media channels. However, Mike Amos, President and CEO of Empathica, argues that organisations have a golden opportunity to use social media to ensure messages of great service are spread far and wide and talks about his recommendation tool, GoRecommend.

top-10There are many benefits to be gained by adopting a social media strategy. Social media permits a more direct and open relationship with customers, faster measurement of marketplace response, better co-ordinated marketing activities and improved customer service.

However, business use of social media is in its infancy and organisations will have to work hard to maximise their potential in this area.

The media landscape has changed dramatically in recent years. If we could travel back in time to 1970, the world would seem a very different place. Consumers had very little choice in terms of the products available to them and businesses who wanted to reach out to existing or potential customers were restricted to a few communication channels. Leap forward to 2010 and the fragmentation of media has forever changed the landscape, with social media at the heart of the most recent developments.

Today, businesses not only have the option of traditional advertising methods, but a wealth of other communication channels. In 2007, 50% of all media was digital and this is expected to rise to 66% by the end of 2010 and to an astonishing 80% by 2020, according to statistics from the World Association of Newspapers. Read the rest of this entry »

How to market your small business website with SEO

Joe White from Moonfruit.com explains why now has never been a better time to take the necessary steps in making sure your business website is effectively marketed to target customers.

Natural search engine rankings are a great way for small companies with tight budgets to increase traffic to their website. Nobody can guarantee positions in rankings, but by systematically optimizing your website around key terms, you can make a big impact.  However, it also doesn’t happen overnight and patience is needed while you establish your website.

Keywords/phrases are the best place to start when looking to boost your website up the search engine rankings.

If you have a have a taxi company in Brighton, you want to choose keywords that relate to your business such as ‘Brighton taxis’. The general rule of thumb here is that that the more specific the terms are, the better the chance you have of it ranking higher. So instead of listing single words, a better approach is to use two or three word phrases associated with your site, as this cuts out a lot of unrelated results.

Build online communities

Through forums and blogs, you can create online communities on and around your website which will benefit your business’s website in a number of ways. The sense of community will enrich customers’ experience of your site and it will also give them a reason to return. Involve them on discussion boards, encourage them to post blogs, and they will come back to continue the conversation.

Read the rest of this entry »

VIRALS THAT DON’T DIE: Dove’s ‘Campaign for Real Beauty’

This week’s viral ad that just won’t die is Dove’s ‘Campaign for Real Beauty’. And we’re glad it’s still around! “No wonder our perception of beauty is so distorted”, this campaign educates.

The viral has garnered 23,271,349 views on YouTube since 2006, accoridng to Viral Video Chart.

The video is iconic and was instrumental in bringing the issue of size and society’s unrealistic expectations of women up for debate.

Dove’s campaign for ‘real beauty’ began in 2006 and the brand has stuck by the concept of ‘real beauty’ ever since. Created by Ogilvy & Mather, the strategy reinvented the Unilever-owned Dove brand from being just about soap, to a complete beauty brand.

It is authentic, genuine, and true to the Dove brand as an extension of the type of values that Dove has demonstrated for the past several years as one of the first major brands to feature larger women in their ads.

As a viral website, the “Campaign for Real Beauty” employs all of the right strategies and tactics. It’s easy to send the website to a friend, it has a compelling call-to-action, and it positions the educational resources on the site as the main focus. No wonder the viral is still a big hit.

What’s Intel up to?

Next week, tech giant Intel will be launching its digital signage technology in the UK at the Screenmedia Expo.

A short clip here shows the technology being used –demonstrating how video analytics, gesturing, awesome graphics and downloads to handhelds will transform digital signage and capture the attention of shoppers in modern retail.